Vegas11’s Responsible Gambling Policy
As the operator of this online casino website, Vegas11 is committed to supporting responsible gambling and preventing and avoiding excessive gambling. This Responsible Gambling Policy not only outlines the company’s commitment but also places responsibility on you to promote responsible gambling practices and minimize the negative effects of excessive gambling. Terms in capital letters used here (not defined in this document) hold the meanings assigned in the website’s Terms and Conditions and as referenced in this Responsible Gambling Policy.
We are dedicated to ensuring you enjoy your gaming experience on our site, but we fully acknowledge the social and financial impacts of excessive gaming. We promote skill-based games as an enjoyable form of entertainment and believe that games are only enjoyable when you play responsibly and remain in control. Gaming involves financial risk and may be addictive. Please play responsibly and accept the associated risks.
What You Can Do:
If you choose to play games on our website, here are some general guidelines that can help you have a safer gaming experience and reduce the risk of gambling-related issues:
- Only purchase virtual currency you can afford to lose.
- Never use money intended for essential or important expenses like food, rent, bills, or tuition to buy game credits.
- Plan your shopping and playing time on the website and stick to the set limits, regardless of your performance.
- Avoid playing when you feel bored, tired, or frustrated. It’s difficult to make good decisions when you’re emotionally down.
- Don’t neglect personal tasks and other important responsibilities because of gaming. Complete your important tasks first, so you can play with a calm and free mind.
- Balance your gaming with other activities. Look for other forms of entertainment, so gaming does not become too central in your life.
- Do not borrow money to play on the website.
- Avoid using all your purchased virtual currency in a single game or session.
- Take regular breaks and pauses.
Underage Users:
The company enforces a strict policy regarding underage users (i.e., users under the age of 21). To minimize the risk of mistaken/accidental purchases and prevent the website from being used as a source of confusion for primary or graduate education, we require suspicious users to provide identification and documentation. If a user is identified as a minor and has played games on the website, their account will be immediately deactivated or deleted.
While we dedicate time and resources to ensuring there are no underage users on the website, we believe these safeguards are a shared responsibility between us and the guardians of minors. The following tips will help ensure your child does not have access to our website:
- If you’re logged into the website, your PC or mobile device is not protected. Do not leave them unattended.
- Protect your PC and mobile devices by setting up passwords/verification controls to use and access these devices.
- Install/use child protection software on your child’s devices to prevent them from visiting our site or accessing our services.
- Use strong, hard-to-guess passwords for your account. You may choose not to have the website software remember your password each time you log in. If you suspect someone may be attempting to access your account, do not allow the software to save your password.
- Do not save your credit/debit card details when purchasing virtual currency and avoid unnecessary purchases, as all transactions on the website are irreversible.
- Monitor your account activity closely to prevent unauthorized access.
Account Termination Requests:
You can contact our support team via the official website at any time to terminate your account for any reason. Please note that, as per our standard account closure process, closed accounts can be reactivated at any time by simply contacting the support team. However, if you believe you may be suffering from unhealthy gaming addiction, or are currently experiencing unhealthy gambling behavior, we recommend you consider self-exclusion—details of which are provided below.
Self-Exclusion:
If you believe that gambling has negatively impacted your life and you need help to stop, we offer self-exclusion. At your request, we will suspend access to your account for a period you decide. To stop using your account, contact our support team to submit this request. After your self-exclusion request is processed, you will receive an email from the support team. Once the time limit expires, your account will be reactivated. Please note that once a self-exclusion request is approved, it cannot be revoked before the initial deadline. Self-exclusion is a shared commitment between us and you. We will take reasonable steps to prevent you from reactivating your account or attempting to open a new account on our site. However, during the exclusion period, you should not attempt to reactivate your account or open a new account with us. You may opt out of marketing emails and request to be added to the “Do Not Disturb” list by emailing us.
Company Block:
If the company detects any unusual or abnormal activity in your user account, such as frequent and excessive purchases of virtual currency, the company may temporarily block your access. In such cases, the company will contact you and inform you of the potential financial impacts of your activity. After freezing your account, you will receive an email from the company’s support team. If a user’s KYC information is not provided or is outdated, the company may temporarily block your account until you provide the proper documentation to verify your KYC details.
Consequences of Violations:
Please note that any self-imposed ban/block/suspension enforced by the company will apply to your user account, and during the self-ban/block/suspension period, you will be unable to play any games offered on the website. After your account is self-banned/blocked/closed, you will be automatically disqualified from participating in any tournaments. Furthermore, during the self-exclusion/block/closure period, you will not receive any marketing emails or newsletters about our website.
If you have any questions or need clarification regarding the Responsible Gambling Policy, you can contact us through the following channels:
Vegas11 strives to provide players with the necessary support and assistance to mitigate any potential negative gambling impacts.
Self-Exclusion
If you believe gambling has become an obstacle in your life rather than entertainment, we want to help. First, answer the following questions:
- Has the casino caused you to waste time on important daily activities?
- Have you ever gone into debt to fund your casino budget?
- Have you ever considered suicide due to your gambling?
If you answered “yes” to any of these questions, please email us, and we will contact you as soon as possible.
What You Can Do to Help Yourself:
Identify and reduce risks. If you choose to play online, some general guidelines can help you have a safer gaming experience and reduce the risk of developing issues:
- Play games for entertainment, not to make money. The casino should be recreational, and you should only use funds you can afford to lose.
- Play at stakes you are comfortable with—higher stakes may not help you recover losses.
- Avoid playing when you are upset, tired, or frustrated. When emotionally distressed, it’s hard to make good decisions.
- Balance gaming with other activities. Find other forms of entertainment so that gaming doesn’t become a major part of your life.
- Do not play while intoxicated.
Set Limits
We offer options to set responsible gaming limits, allowing you to play responsibly. You can contact support to set these limits. You can set the following limits:
- You can choose to stop making deposits into your account, but still participate in free tournaments and withdraw any winnings.
- You can lock your account, which will prevent you from playing games on the website.
Once a limit is set, it will remain unchanged for 7 days.
Age Verification
Players who provide inaccurate or unnecessary information about their actual age may lose all bonuses. Everyone must ensure they are 21 or older when creating a new account. This ensures that every person who plays on our website is of legal age. Our marketing and advertisements do not target minors. Attracting underage players is not consistent with our business ethics or personal and corporate values.